Salon services are available by appointment 7 days a week. A credit card or gift card is required to schedule all services. We recommend scheduling your appointments ahead of time to reserve your preferred time. Walk-ins are always welcome, as we sometimes do have last minute openings. If the day and time you request is not available, we will be happy to add you to our waiting list and contact you with any openings.
If unable to make it to your appointment, please notify us 24 hours in advance from your scheduled time. Group or Parties are requested to cancel at least 72 hours before their scheduled date. If notice is given less than the policy hours indicated, 50% of the service price will be charged to your credit card, or deducted from your gift card. If you do not show up for your appointment without any notification, 100% of the service price will be charged to your credit card or deducted from your gift card.
If you arrive late for your service, we will make every effort to accommodate your full service. If other appointments are scheduled immediately after yours, your service may be shortened and you will remain responsible for the full service price.
We want every guest’s experience with us to be positively wonderful. If for any reason you are not pleased with your service or experience, please let us know. We will be happy to redo the service to your satisfaction within 7 days of the original service. Please be aware that some hair and brow services can be damaged or the effect may be negated without the proper home care. Your stylist will explain any specific instructions and recommend professional products to support and enhance the treatment you received. If you have not followed these recommendations, we will not be responsible for the maintenance of your service.
We stand proud of our Hair Care Products therefore, we will exchange any products for other merchandise within 7 days of the original purchase with a valid receipt. No refunds will be given on services, products or gift cards.